Cancellation & Return Policy
- Order Cancellation: - Customers can cancel their orders within 24 hours of placing the order.
- To cancel an order, customers must contact our customer support team via email at Hello@hawkeye.ae or cancel from the website.
- Cancellations made after the 24-hour window may not be guaranteed.
- Refund Process:
- If the cancellation is approved within the specified time frame, a full refund will be initiated.
- The refund will be processed to the original payment method within 15 business days.
- Refunds will be done only through the Original Mode of Payment.
Return Policy:
- Return Eligibility:
- Customers can return products within 7 days from the date of delivery.
- To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.
- Return Process:
- To initiate a return, customers must contact our customer support team to request a return authorization.
- Once authorized, customers will receive instructions on how to return the product.
- Return shipping costs are the responsibility of the customer unless the return is due to a product defect or error on our part.
- Refund or Exchange:
- Upon receiving the returned product, we will inspect it for compliance with the return policy.
- If eligible, customers can choose between a refund to the original payment method or an exchange for another product of equal value.
- Refund Timeline:
- Refunds will be processed within 15 business days after the returned product is received and inspected.
- Non-Returnable Items:
- Some items, such as gift cards, are non-returnable.
Additional Notes:
- FRSH reserves the right to refuse returns that do not comply with the above guidelines.
- Any promotional items or gifts received with the purchase must also be returned if the original product is returned.